Citizen Survey

2021 Citizen Survey


For several years, the City of Blue Springs has contracted with the ETC Institute to conduct a statistically valid city survey. Surveys from ETC Institute date back to the late 1980s and early 1990s. The most recent citizen survey was conducted in 2018.

ETC Institute is headquartered in Olathe, Kansas, and conducts surveys throughout the United States to more than 850 cities. They have an extensive database of regional and national survey benchmarks which allows their customers to better gauge citizen satisfaction with a variety of programs and services and benchmark the data against other cities.

The survey was developed with input from the City’s management team as well as input from the City Council; however, there are not substantial changes to questions asked in past surveys in order to create consistency and evaluate trends. The survey was administered in Fall 2021 with 603 surveys completed.

There are four primary purposes of the Citizen Survey:

  1. To objectively assess resident satisfaction with the delivery of City services

  2. To measure trends from previous surveys

  3. To help set priorities for the community as part of the City’s ongoing planning process

  4. To compare Blue Springs’ performance with other cities, both regionally and across the U.S


2021 Final Report